FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How long will it take to receive my order?


12 to 14 business days.




How do I get my favorite barn/athlete/horse show on The Horse Shop?


Let us know who, what you would like to be included on The Horse Shop and when we have enough requestes we will work to incorporate it into our shop.




How do I track my order?


Once we receive the finished product from our supplier, we will send you a shipping/tracking number from FedEx.




Do we do refunds?


Since this is custom embroidery work, we do not accept refunds.





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